cHotel Management College in Bangalore

Bachelor of Hotel Management (BHM) - Enterprise Skills Development Program

1. EMOTIONAL INTELLIGENCE

Enterprise Skills is not always about dealing with other people either by communicating, negotiating or collaborating with them. They have a lot to do with who you are; how you see yourself; how you treat yourself; how you respect yourself etc. In many ways your ability to work and relate with others stems from the ways in which you deal with yourself.

2. PERSONALITY GROOMING

Although nothing can substitute the talent and innate ability of a person – being wellgroomed undoubtedly gives an added professional advantage. Good personal grooming is a confidence booster to oneself. Being well groomed creates good first impressions on others. It is a low hanging fruit within the reach of everyone.

Personal grooming begins with dressing in a manner suitable to the workplace / occasion. It also includes aspects of personal hygiene like nails, facial hair, body odour, mouth odour, dental hygiene etc.

Personal grooming goes beyond physical appearance and dress but also includes professional habits. Indulging in office gossip, poor e-mail and mobile etiquette creates a negative work environment leading to loss of productivity. On the other hand extending common courtesies, being helpful, adhering to good e-mail and mobile etiquette enhances the overall personality individual thereby contributing to positive outcomes.

3. EFFECTIVE COMMUNICATION SKILLS

The purpose of communication is to get your message across to others clearly and unambiguously. Communication skills form the foundation for a range of enterprise skills. Communication involves effort from both the sender of the message and the receiver.

Communication skills form the foundation for a range of enterprise skills like leadership, inter-personal skills, negotiation, conflict management, change management, public speaking, presentation, family relationships etc.

4. APTITUDE 2 ATTITUDE

Our attitude determines how we see the world we live in. It is the foundation for every success and every failure we have had and will have. One of the most important steps one can take toward achieving greatest potential in life is to learn to monitor our attitude as it impacts work performance and relationships

Being born with great talent or aptitude is a blessing, but to develop it to its full potential always requires great attitude. Charles R Swindoll in his book - The Grace Awakening - has noted that “Life is 10% of what happens to me 90% of how I react to it”.

The ability to view life through a positive lens no matter what happens is invaluable . We are creatures of our thought and life has uncanny ways of manifesting what we think. This is particularly applicable to our internal dialogues with ourselves. Doubting self-dialogues are self-defeating.

Attitude is just a habit – a habit of thought. So it is important to develop a positive attitude by constantly removing negative/defeatist thoughts however improbable it may seem.

5. TIME MANAGEMENT

Time is a precious resource which is available in the most neutral manner to everyone. It is a free resource - which cannot be ‘banked’ but it can be wasted. The richest person in the world has the same 24 hours in a day that the poorest person has.

When time is poorly managed it leads to very undesirable consequences:

“Time management” is the process of organising and planning how to divide your time between specific activities. Good time management enables you to work smarter – not harder – so that you get more done in less time, even when time is tight and pressures are high.